Easy 30-Day Return PolicyIf you are dissatisfied with your purchase, you may return it to Tenergy within 30 days of the purchase date, subject to the conditions and exclusions below.
How to Start a ReturnYou may initiate a return or exchange online, by Phone or Live Chat. For phone, we can be reached at (510) 979-9969 (Monday - Friday: 9:00AM - 5:00PM PST).
Steps For Returning Item
1) Get An RMA #
Get an RMA (Return Merchandise Authorization) Number by logging into your account, find the Order, and click the "Return" link. Or contact us by phone or Live Chat.
2) Pack Your Item Properly
Place your item(s) and your RMA printout into the original shipping box, or a suitable box/package that can protect the returned items well. Be sure to pack it properly so your item won't get damaged.
3) Ship Your Item
Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.
Tenergy (Power) RMA
Please read conditions - if all conditions are not met, Tenergy reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original box and must include all packing material, manuals and accessories. Tenergy can only refund the original purchase price.
NOTE: Refunds for items that were shipped via “Free Shipping” or through use of Coupon Codes are subject to retroactive shipping fees upon their return.
A return may be denied if the warranty has been voided in any of the following ways:
AT / ASSEMBLY ITEMS (Custom Built-to-Order Packs)
Our normal return/refund policy does not apply for AT/Assembly Items. All items marked “AT” or “Assembly Items” are built to order, and have a lead time of 3-7 business days. Expedited shipping does not affect the lead time. Any cancellation or return request for made-to-order items will be subjected to a 30% restocking fee. Most of the fee is for the labor/costs to create the custom (built-to-order) battery pack. We still have have 90-Day Warranty on custom battery packs; any returns due to a defect will be heavily evaluating to make sure the battery pack, and not the customer's devices, are performing within the specs noted on our listings.